21st Century

Fashion retail market place exclusive for boutique retailers

13 minute setup


What is Mall
Shopper
?

Mall Shopper is a fashion retail market place attracting thousands of shoppers to browse and buy. We give you a highly targeted channel to promote and sell your products..



Retail Market Place

With hundreds of fashion stores on Mall Shopper,
we attract more shoppers.

Exclusive for Boutiques

No price slashing, no international sellers. Supports walk-ins and pickups.

Sell to Shoppers Worldwide

Make sales 24/7 365 days a year, even while you are alseep.

Only Pay When You Sell

Best of all, you know you are always on top.


How It
Works

Mall Shopper provides you with everything you need to sell to walk-in, online and mobile shoppers worldwide. No need for you to worry about technology..

good retail
  • STEP 1

  • Add logo, banner, store details
  • Add Stripe account
good business
  • STEP 2

  • Upload image, price, size, QTY
  • Offer delivery or/and pickup
good promoting
  • STEP 3

  • Process orders, notify buyer
  • Get paid

Who endorses
Mall Shopper
?

Media

The Great South East Featuring Mall Shopper

Sophie Formica presenting the value of Mall Shopper to shoppers and retailers and how it enables 21st Century on-demand shopping in Brisbane's premier shopping destinations.
 

National Retailer Association Endorsement of Mall Shopper

Read about what NRA has to say about Mall Shopper and how it helps boutique retail.

nra-mallshopper

Some Of Our Happy Retailers

Mall Shopper powers more than 400 Australian retail stores.



Our
Pricing

7.7% + 30c

Create your store and upload your products for free (you only pay when you sell). Price includes GST.

All fees are subjected to changes.


See Mall Shopper
Features

Shopping Spots

Find out everything you need to know about a range of popular shopping spots in one click. View the in-store news, events, promotions, contact details, maps and directions for each destination.

Use this feature to work out which shopping destination you’d like to go to and which stores catch your interest within that destination. Get the latest information on a shopping destination you love, or even discover a great new place to get your fashion fix!

Complete
control
over imagery

Flexible
Dynamic
Promotion
Categories

Most Relevant
or Popular
Retailers

Highlight and
Summary Detail

Click Through for
Further Detail

Also includes:
Floorplans,
Directories
& Contact Details

Promotions

See the latest up-to-the-minute promotions from all the stores in a particular area. Search by category for sales, coupons and offers. Search ‘Around Me’ to find all the promotions close by your current location.

Use this feature to be up-to-date with all the promotions and grab the best bargains! It’s handy to find out where the best deals are while you’re out shopping. Or search anytime for promotions that may interest you.

Focus on visuals
with dynamic
sizing.

Free form
Summary
and Detail
text sections

Stores where
this promotion
is available

Quick Map
& Location
Details

Visit store
for more info

addition fields
depending on
Promo type

Stores

Find all the information you need on any store. See each store’s latest news feeds, map pinpoints and contact information. Search for an individual store in a mall, street, or city. Get a listing of all the stores in a location. Or search for stores by category.

Use this feature to check out a range of stores for an item you need to find, to plan your shopping trip, or to help you find store information while you’re out shopping. It’s so much easier than pounding the pavement or trawling through many websites! Once you’ve found a store you’d like to visit, use the Map function to help you get there.

Complete
control
over imagery

Contact,
Map, Website
and Chat

Categorised
Promotions

Store Specific
Promotions

Click
Through for
Further Detail

Categories

Check out various categories or ‘feeds’, which are grouped accord ing to interest, events, style tips, competitions or a particular fashion category. Choose a feed and view all the latest posts related to that topic, from any store.

Use this feature just to browse feeds based on interest, or to easily locate an item you’d like to buy. Or perhaps come across a new feed that catches your eye. It’s a good way to stay on-trend!

Group
Promotions
based on
Products

Group
Promotions
based on Time

Group
Promotions
based on
Location


How
To

Follow the step by step instructions below to start selling on Mall Shopper. If you have any problem please email us on support@mallshopper.com.au or call us on +61 7 3305 0048.


Step 1 - Sign Up and Create Your Store

1. Sign up to a Mall Shopper Merchant Account

To create a Mall Shopper account simply go to our registration page and sign up in 3 steps. Once your business is verified you will receive an email with your Customer ID and password.

If you already have an exsiting account with Mall Shopper you can skip this step and proceed on to the next procedure to Create A Stripe Payment Gateway Account.

2. Create a Stripe Payment Gateway Account

Every store on Mall Shopper requires a payment account and we use the Stripe payment gateway.

This payment account allows shoppers to credit payment directly to you. Through this account, it is simple to reconcile all your sales and payments for tax and business purposes.

Below are the steps for how to create your Stripe payment account on Mall Shopper:

  1. Login to your Mall Shopper merchant account.


  2. Click the ‘Connect With Stripe’ button. You will be redirected to Stripe's secure website.


  3. Create a Stripe payment gateway account for your store.
    • Follow the simple instructions on Stripe.
    • Fill in the required fields.
    • Click the blue ‘Authorize Access To This Stripe Account’ button.
    • You will then be automatically redirected back to Mall Shopper.


  4. You have successfully completed the Stripe payment gateway account set up for your Mall Shopper store. Well done!

Next you will need to update your Mall Shopper store details including logo, banner and contact details in the following section.

3. Update Your Store Information

Follow the steps below to update your store's contact details, description, logo and banner.

  1. Login to your Mall Shopper account here If you have forgotten your password please contact us at support@mallshopper.com.au.


  2. Scroll down to the 'Manage Your Store' section and click on the 'Store Name'


  3. Follow the steps provided by the web page to update your store information.

Congratulations, you have created your store on Mall Shopper. Next you can upload your products and start selling to shoppers worldwide in the following section.

Step 2 - Upload and Manage Your Products

1. Upload Products

Simply follow these steps to upload a Product:


  1. Login to your Mall Shopper merchant account.


  2. Click on the 'Add a new Product' button.


  3. Enter the Product details.


  4. Click on the 'Submit' button.
  5. Your post will now be visible on Mall Shopper under your store and in the What's New section.

Your post will automatically be made inactive according to the specified product end date. You can also edit or delete your posts by clicking on the "Edit / Remove an existing product" button.

Next, you can learn how to Edit or Delete an Existing Product in the following section.

Alternatively, you can proceed to the Order Fulfilment, Payments and Refund section to start processing orders.

2. Edit or Delete an Existing Product

Simply follow these steps to edit or remove a Product:


  1. Login to your Mall Shopper merchant account.


  2. Click on the 'Edit / Remove an existing product' button.


  3. Click on the Product that you would like to edit under the 'Your Active Products' section.


  4. Edit the Product details.


  5. Click on the 'Submit' button.
  6. To remove the Product, hover your mouse over the Product and click on the 'Remove' button.

Next you can learn how to set shipping options for your products in the following section.

3. Specify Shipping Options

To keep things simple, Mall Shopper allows retailers to specify the costs of 3 standard delivery methods for a product and these options include:



  • Pick up in store
  • Shipping within Australia
  • International Shipping

You can specify the costs associated with each of the above delivery methods for each Product when you 'Upload a Product'. For custom shipping options you can make arrangement directly with the customer.

Next you can learn how to start processing Orders, receive Payments and do Refunds in the following section.

4. Uploading a Sale Product

You can flag a product as a sale product by simply specifying the original price of the item on the Product Entry form.



Once the Original Price field has been set the system will automatically present the product as a sale product as per the image below.


Step 3 - Order Fulfilment, Payments and Refund

1. Receiving an Order

When a new Order is placed by a customer, you will receive an Order notification email. Follow these simple steps to process the Order:

  1. Open your Mall Shopper Order Notification Email.


  2. Verify that you are able to fulfil the order as specified and contact the customer directly if clarification is needed.
  3. Once the Order is ready for pick up or has been shipped, click on the 'Capture Payment For This Order' button to take payment from the customer.


  4. You will be directed to your Stripe account login page.
  5. Login to your Stripe account and click on the 'Capture Now' button for this Payment.


  6. Notify the customer that their purchase has been delivered or is ready for pick up.

Next you can learn more about the information included in the Order Notification Email in the following section.

2. Order Fulfilment and Instructions

The Order Notification Email will include all the Product information, quantity, size, colour, shipping address and buyer instructions.

Please review the Orders carefully and fulfil the Orders as instructed by the customer.

Below is an example of the different sections in an Order Notification Email.

  1. Customer Details Section


  2. Order Details Section


  3. Shipping Details Section


  4. Order Total Section


  5. Capture Payment Section



Next you can learn how to Capture Payment for an Order in the following section.

3. Capturing the Payment for an Order

Once the Order is ready for pick up or has been shipped, click on the 'Capture Payment' button to take payment from the customer.

  1. Open your Mall Shopper Order Notification Email.


  2. Verify that you are able to fulfil the Order as specified and contact the customer directly if clarification is needed.
  3. Once the Order is ready for pick up or has been shipped, click on the 'Capture Payment For This Order' button to take Payment from the customer.


  4. You will be directed to your Stripe account login page.
  5. Login to your Stripe account and click on the 'Capture Now' button for this Payment.


  6. Notify the customer that their purchase has been delivered or is ready for pick up.

Next you can learn how to cancel an Order or do a full Refund in the following section.

4. Cancelling an Order

To cancel an Order where Payment has not been captured, follow the steps below.

(If Payment has been captured, you will need to make a full Refund. Refer to the Full Refund Section.)

  1. Open the Mall Shopper Order Notification Email for the Order that you would like to cancel.


  2. Click on the 'Capture Payment For This Order' button to go to the Payment entry. This will not capture the Payment but will allow you to view the Payment entry.


  3. You will be directed to your Stripe account login page.
  4. Login to your Stripe account and click on the 'Refund Payment' button for this Payment.


  5. If needed, notify the customer that their Order has been cancelled.
  6. This process will not trigger any fund transfer, as no Payments were captured for this Order.

Next you can learn how to do a Full Refund in the following section.

5. Making a Full Refund

When Payment for an Order has been captured, you will need to do a Full Refund.

  1. Open your Mall Shopper Order Notification Email for the Order you would like to refund.


  2. Click on the 'Capture Payment For This Order' button to go to this particular Payment entry.


  3. You will be directed to your Stripe account login page.
  4. Login to your Stripe account and click on the 'Refund Payment' button for this Payment.


  5. Select the 'Full Refund' check box and click on the 'Refund' button.


  6. This process will trigger a Full Refund of the cost including the Stripe fee.
  7. Contact Mall Shopper to refund the fee for this order.
  8. Notify the customer that their Payment has been Refunded.

Next you can learn how to combine shipping to save you and your customer money and time.

6. How to combine shipping

When a shopper purchase multiple products from your store, they will have to select individual delivery methods and pay the corresponding shipping costs for each products. When you have worked out the combined shipping costs and deduct it from the total shipping paid by the customer you can issue a refund of the savings back to your customer. Below are the instructions to do this.

  1. Work out how much to refund the customer.
  2. Open your Mall Shopper Order Notification Email for one of the item in this combined order to make a partial refund.


  3. Click on the 'Capture Payment For This Order' button to go to this particular Payment entry.


  4. You will be directed to your Stripe account login page.
  5. Login to your Stripe account and click on the 'Refund Payment' button for this Payment.


  6. Select the 'Partial Refund' check box, specify the refund amount and click on the 'Refund' button.


  7. This process will trigger a partial refund of the savings in combine shipping costs back to the customer.
  8. Notify the customer that you have combined their shipping and have refund the savings back to them.

Congratulations, you are ready to start selling your products to shoppers worldwide. Do refer to the FAQ section for more specific information about Managing your Store, Products and Orders.


Fequently Asked
Questions

Below are some of the frequently asked questions about managing your order, products and store. If you have any questions that are not answered please email us on support@mallshopper.com.au or call us on +61 7 3305 0048.


Managing your order - FAQ

What If I Cannot Fulfil the Order?

When you are processing an order and if you can't fulfill the order as per requested. You have two options:

  1. Contact the customer to discuss the fulfilment issue and see if you can work out another alternative.
  2. Alternatively, you can cancel the order with the Refund button (use this button even if you haven’t yet clicked the Capture Payment button) and you will then need to notify the customer that their order has been cancelled.
  3. Instructions on cancelling an order here.

Cancel an Order Vs A Refund

Cancelling an order (when payment is not captured) or refunding an order (when payment was captured) both has the same procedure. The system will automatically handle the refund or cancellation depending if payment has been captured.

Cancelling an order do not involve any fund transfer and happens immediately as the customers credit card has not been charged.

However, if you have already captured payment for the order and needs to cancel the order. You will need to do a full refund. More info on refund here.

More info about cancelling an order where payment has not been captured here.

What about shipping?

You can specify the available shipping options for each product when you post a product. More information about specifying shipping options here.


All delivery arrangements are to be handled by the seller. This includes notifying the buyer or making alternate delivery options.

Can I contact the buyer directly?

Yes, you can find the contact details of your customer on your Order Notification Email or in your Stripe payment tab.

When will the payment be transfered into my account?

Once you have captured the payment (clicking on the capture payment button) for an order. The payment will be transfered immediately to your Stripe account. Payment on your stripe account will be transfer to your bank account in a 7 day rolling cycle.

For example, if a payment was captured on Friday. The funds will be availiable in your bank account the following Friday.

When are the fees deducted?

Mall Shopper fees will be captured at the same time as when the order payment is captured. The fee will come out of the payment made by the buyer for the particular order.

Stripe transaction fee will also be captured at the same time as when the order payment is captured and will also come out of the payment made by the buyer for the particular order.

Will fees be refunded when a refund was made?

Stripe will refund the full fee charged for the transaction when a refund is made. This is done automatically when you click the "refund" button.

Mall Shopper will only refund half of the charged 5% fee (2.5%). This process will require the seller to contact us to process the refund.

What’s Involved Day-To-Day?

Below is an example scenario of how to sell through Mall Shopper on a day-to-day basis:

  1. In the morning, check your email for any new order notifications for your store.
  2. Open your Mall Shopper Order Notification Email.


  3. Verify that you are able to fulfil the order as specified and contact the customer directly if clarification is needed.
  4. Once order is ready for pick up or has been shipped, click on the 'Capture Payment For This Order' button to take payment from the customer.


  5. You will be directed to your Stripe account login page.
  6. Login to your Stripe account and click on the "Capture Now" button for this payment.


  7. Notify the customer that their purchase has been delivered or is ready for pick up.
  8. Continue with the next order.

To sign up to Mall Shopper simply follow the instructions here.

How do I sign up to Mall Shopper?

To sign up simply follow the instructions here.

Managing your products - FAQ

How to post to Facebook from Mall Shopper?

You can automatically post your product to Facebook via Mall Shopper and this will save you time and also allow your Facebook fans to buy your products directly from your Mall Shopper store.

Below is how you can do this:

  1. Login to your Mall Shopper merchant account.
  2. Scroll down to the bottom of the My Account page and login to Facebook. You will need to authorise Mall Shopper to access and post to your Facebook page on your behalf.


  3. Once logged in, your company's Facebook page will be listed in the "Page Name" as per the image below.


  4. Edit or post a new product and select the "Post to Facebook" check box and click submit.


  5. Wait while the system attempt to post to your Facebook page. Do not close the window.


  6. Once the post is done a pop up message box will appear to notify you of the post status.


  7. Once the post is successful you will see your post appear on your Facebook page as per the example below.


  8. Continue with the next post.

What is a Mall Shopper Promotion?

Promotions on Mall Shopper are simple promotional posts used to attract customers to your store. For example, "30% off all shoes".

Promotions are not a purchasable product.

They should include an attractive image about the promotion(s) and clear concise information about the promotion. Sales and New Arrivals are the main two types of Promotion.

What is a Mall Shopper Product?

Product posts on Mall Shopper should be thought of as similar to a product listing in your online store. These are purchasable items


They should include a clear image of the actual product and be descriptive enough that a shopper can be confident that they understand what the item is and that they size, colour or version is available.


For discounted or sales products be sure to make it clear in the title the amount of discounted value.

What Tips Do You Have For Creating Good Promotion and Product Items?

The greatest tip we can give is to put yourself in the shoes (or dress) of your customer and provide them with the information they want. Shoppers are on Mall Shopper because they want information about stores and products near to them – make sure the information you provide is enough to get them into your store.

  1. A good image is very important as shoppers respond to images more than words. A clean simple image is best:
    • For clothing it is best on a real person
    • Jewellery is often best on a white background
    • Shoes... well everyone loves any picture of shoes
  2. The summary text for the promotion should be written to capture the shopper's eye.
    • For New Season we recommend using the item title i.e. "Gemstone Dress". Also use a brand name if applicable.
    • For Sale Items we recommend using the item title (as above) and a number – either the price in $ or discount in $ or %.
  3. The detail text should provide the shopper with enough information to entice them to come into the store. A good product or promotion description should be specific and include all necessary details.
    As a simple example: 15% of selected stock
    Is not as informative as: 15% off size 8-14 dresses from [brand]. We have 4 of each size in store and Sale Ends when stock is gone.

Managing Your Store - FAQ

What is Stripe?

Stripe is a highly secure payment gateway that is well-known worldwide, similar to PayPal. It supports all payment types that are available online and on mobile and allows you to receive funds from shoppers worldwide.

Stripe processes billions of dollars every year for Fortune 500 companies, small startup companies and everything in between.



Security-wise, Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification.



Click here to read more about Stripe.

Stripe vs Paypal

Stripe and Paypal are the two largest and most widely used payment gateways available online. Both gateways have very similar services, however below are our reasons for choosing the Stripe over Paypal:

  • Cheaper fees - Stripe charges 2.7% + 30c per successful transaction, while Paypal charges 2.9% + 30c.
  • Stripe offered a flat rate with no hidden fees, such as payments made with American Express credit card.

How Do I Create a Stripe Payment Account?

Every store on Mall Shopper requires a payment account and we use the Stripe payment gateway.

This payment account allows us to credit payment directly to you. Through this account, it is simple to reconcile all your sales and payments for tax and business purposes.

Follow the instructions provided here to create your Stripe account.

How to - Stripe Email Confirmation

After you have created your Stripe account you will receive an email from Stripe to confirm your email address. Simply click on the email confirmation link in your Stripe email and follow the steps.



Next you will have to verify your identity with Stripe by following the procedures in the following section.

How to - Stripe Account Identity Verification

The final step you will have to take is to verify your identity before payments can be transferred from your Stripe account to your banking account. Please follow the step by step procedures provided by Stripe to verify your identity.

  1. Login to your Stripe account here


  2. Click on the 'Verify Account' button.


  3. Follow the instructions to verify your identity.
  4. Note you will need to upload an image of your driver's licence as part of the verification process. Hence, it will be helpful to take a picture of the front of your driver's license before starting this process.

Next will need to update your Mall Shopper store details including logo, banner and contact details in the following section.

What is the Stripe Dashboard?

The Dashboard is the place where you can process and track your store’s payments, refunds, customers and revenue from Mall Shopper. Follow the instructions below to login to your dashboard.

  1. Login to your Stripe account here

To find out how you process orders, follow the instructions provided here.

How long do my products or promotions stay up?

When you post a product or promotion you can set a start date and an end date so it is really up to you. Your product will automatically be removed based on the specified end date.

How often can I add products and promotions?

You can add products and promotions whenever you like. When you exceed your limit of products and promotions you will need to remove an existing product/promotion before you can make another post.

Can I sign up when my business is not in Queensland?

Yes. Mall Shopper is for fashion retailers across Australia. Simply sign up and our system will automatically organise your store into the correct location.

How Do I Sign Up My Store?

Follow the instructions provided here to create your Mall Shopper store.

Alternatively you can call us +61 7 3305 0048.

How Do I Update My Business Details?

Follow the instructions provided here to update your Mall Shopper store details.

How Do I Manage Multiple Store Locations?

If you need help with the sign up process or anything else then give us a call on +61 7 3305 0048 and we will help you through the process.

How Do I Add More Categories to My Store?

Currently the best thing to do is send us an email at support@mallshopper.com.au or give us a call on +61 7 3305 0048.